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FAQ
 Most frequently asked questions about electrical test equipment
 If you have further questions please contact us at 1-800-922-2969          
or visit our contact-us page to send us your question.
 
How do I return an instrument for service or calibration?
Please send the instrument to us at Sotcher Measurement Inc. 115 Phelan Avenue, Suite 10, San Jose, CA 95112. Ship freight prepaid. Enclose any special instructions and a brief explanation of what is wrong and what service you would like performed. Be sure your return address and phone number are enclosed. We will call you with a quote for any service over $100.
 
What is the normal turnaround time?
Normal turnaround for calibration is 7 to 10 days.
Expedited turnaround for calibration is 24 hours for an additional $25.00
We also offer loaners as part of our "Super Service" program
 
What is "Super Service"?
If you don't wish to be without your tester - ask for "Super Service". We send you a loaner unit, pick up your tester, send it back fully serviced and calibrated, then pick-up our loaner.
 
Do I need an RMA number to return an instrument for service or calibration?
No RMA number is required.
 
What calibration service do you offer?
We provide calibration for our products traceable to NIST in two forms; with complete data and one without data.
 
Do you offer on-site service?
Yes we do! If you have a large quantity of our instruments to calibrate, we can perform it at your site.
 
What calibration interval do you recommend?
Safety agencies usually require annual calibration to maintain published accuracy.
 
Do you offer calibration data to meet ISO requirements?
Yes we do! They must be requested at the time the instrument is calibrated. These show actual readings at each major increment of measurement.
 
If I modify my tester, will it void my warranty?
Yes, any non-factory modification will void your warranty.
 
What warranty do you offer on your repair service?
A full one year warranty applies to all repair parts replaced. Newly purchased units also come with a full one-year parts and labor warranty.
 
Do you allow trade-ins?
Yes! We offer a trade-in allowance on most of our  products.
 

 

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Nationally Recognized Sotcher Measurement Inc. test equipment is in common use throughout the United States by major manufactures of power tools and appliances.